The Internet is quickly changing the way customers and businesses interact with each other. In this new e-business era, customers are beginning to expect more and more conveniences from the companies they do business with. These same expectations hold true for patients and their dental office.

 KSB understands the importance of technology in today’s dental office environment. KSB’s own eComm bridges the gap between DOX and your patients. eComm is a pre-built, user friendly, economical web interface that gives patients and account holders the tools they need to access and update their account information 24/7.

 Modifications that patients or account holders make online (other than appointment confirmations) remain in a pending environment and are not permanently written to the DOX system until a member of your staff has reviewed and approved the changes. Most importantly, eComm’s key advantage over all competitors is that ALL information listed on the website is real-time and completely up-to-date (even changes recently made and not yet approved will show as blue text until confirmed by a staff member).

 eComm makes it easy to offer the most advanced online functionality – including account management, appointment confirmation, real-time balance/financial plan status and flexible payment options, such as credit cards and electronic checks. The resulting decrease in incoming call volume will give valuable time back to the front office staff. This can allow more focus to be placed on face-to-face interactions with incoming and outgoing patients, rather than answering routine, time-consuming administrative calls.

 In short, eComm converts your static website into a dynamic, interactive experience that enhances your practice image while reducing overhead.

 eComm Features:

Patients or account holders can review outstanding balances and make immediate electronic check or online credit card payments.

Patients and account holders can review, confirm, cancel, or request changes to upcoming appointments.

Patient and account holders can review and edit their own contact information.

New patients can fill out and submit Contact Information, Health History, and Insurance Information forms - all online!

All modifications except appointment confirmations remain in pending mode until a staff member has reviewed and approved the changes.

All eComm data is password protected on secure web pages.

 eComm Benefits:

Added convenience improves customer satisfaction, retention and loyalty.

Enhances office productivity while lowering service costs.

Reduces office wait times by allowing new patients to fill out all necessary forms online.

Improves data accuracy by allowing paitents and account holders direct access to their contact information.

Increases debt collection by allowing account holders to make payments online.

View eComm Demo